Summary: This position is responsible for sales and customer service that support Magnet America.

Essential Duties and Responsibilities

· Offer timely responses to RFQ (request for quote)

· Process custom orders following the standard procedure involving art, production and shipping departments.

· Call every custom web submission lead before responding via email with a quote.

· Reply to customer service inquiries as they appear in a timely manner. Confirm with sales team/co-workers that a reply hasn’t already been offered to avoid double response.

· Resolve customer complaints by investigating problems, developing solutions, making recommendations to management and communicating with customer in a timely manner.

· Assist the team, as needed, in conducting thorough and timely follow-up after we have attended trade shows, customer meetings, email blasts, etc.

· Ability to build a professional and technical knowledge of the printing and promotional industry

· Contribute to company success by maintaining a healthy positive attitude and a willingness to help and assist wherever you might be needed based on unique customer demands or business opportunities.

Qualification Requirements: To perform this job successfully, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School graduate, College degree preferred.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instruction furnished in written, oral or in diagram form.

Other Skills and Abilities: Basic typing skills (45 wpm), familiar use of basic function calculator. Excellent communication skills are required. Customer Service, Meeting Sales Goals, Closing Skills, Prospecting.

Physical Demands: The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to sit or stand, talk and hear, and use hands, handle, or touch merchandise, tools, or computers.

The employee must on occasion lift/or move up to 40lbs. Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidates will need to pass drug and background screening before being eligible for hire.

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Paid training

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person